---
title: "Technical Support"
url: https://richmediatech.com/support
description: "The Rich Media Technologies support ladder: the support questions, free support for registered users, and the paid premium telephone support programme."
---

# Technical Support

Rich Media Technologies, Inc.

Software development for small to medium sized businesses since 1997 · Englewood, Colorado

[Site Map](https://richmediatech.com/sitemap.xml)

[Company](https://richmediatech.com/company.html)

[Downloads](https://richmediatech.com/downloads.html)

[Home](https://richmediatech.com/) / Support

In the event that you need further assistance using our products, please follow the steps below to resolve your problems.

## Step 1: read the support questions

The WebToolBase support questions and the [JustAddCommerce support questions](https://richmediatech.com/jacquestions.html) answer the most common issues.

## Step 2: free support

Free support is available for all registered users of our products. Business hours are Monday through Friday, 9 a.m. to 5 p.m. Mountain Standard Time. Allow two to four hours for a reply. When reporting an issue, include your serial number, program version and web site URL if applicable.

## Step 3: paid support programmes

Technical support by telephone is available through the premium support programme, purchased per incident. The purchase entitles you to support by an engineer rather than a technician if needed.

## Support note for WebToolBase users

Because WebToolBase is an integrated web, commerce, search and database system, the finished files should not be modified in any way, and its features should not be incorporated into sites built with other programs. This includes HTML modifications in other applications, modifications in other database applications, modifications to the standard commerce system, Perl programming for SendMail, and any other non-standard use of WebToolBase.

## Related pages

- [JustAddCommerce Questions](https://richmediatech.com/jacquestions.html)
- [Software Downloads](https://richmediatech.com/downloads.html)
- [Products](https://richmediatech.com/products.html)

## Support record

- Step 1Support questions
- Step 2Free support for registered users
- HoursMonday to Friday, 9 a.m. to 5 p.m. Mountain Standard Time
- Reply windowTwo to four hours
- Step 3Premium telephone support, per incident
- IncludeSerial number, program version, site URL